Refund and Returns Policy

Change of Mind
If you change your mind about your purchase, you may return the item within 7 days, provided it is in its original condition and packaging. Once we assess the item, we will issue a store credit note for the full amount. If the item is returned without its original packaging, a 20% restocking fee will be deducted from the credit note. The credit note is valid for 3 years.

Non-returnable Items
Special order items, discounted or sale items, and modified products (e.g., planters with holes drilled) are non-returnable unless they are deemed faulty.

Faulty Products
If you receive a faulty product, we will happily offer a replacement, refund or store credit within 12 months from your purchase date. To initiate a return, please contact us via email at team@wgoutdoorlife.com.au with your receipt as proof of purchase and clear images of the issue (both close-up and full view).

Return Procedure
Please do not send or return items to the store without first contacting our team. Any issues must be reported to team@wgoutdoorlife.com.au within 24 hours of collection or delivery.

Special Orders
A 50% deposit is required to secure special order items, and the full payment is due for in-stock items at the time of purchase.

Storage Fees
Storage fees of $120 per week will be applied if items are not collected within 4 weeks of their arrival date.

Quotes
Please carefully review your quote before confirming your order to ensure all items listed are correct. Quotes are valid for 30 days.

Thank you for shopping with WG. If you have any questions or concerns, feel free to contact us at team@wgoutdoorlife.com.au